Return Window
You have 7 days from the date of receiving your order to request a return. If 7 days have passed since your purchase, we are unable to offer a full refund or exchange. We recommend that you inspect your items immediately upon receipt to ensure that they meet your expectations and to notify us within the allowed timeframe if there are any concerns.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition you received it.
- The item should be in its original packaging with all tags, labels, and protective materials intact.
- We can only process returns for products purchased directly from our website.
- Returns will not be accepted if the item shows signs of use, wear, or alteration, or if the product is missing parts or accessories that were included with the original package.
Non-Returnable Items
For hygiene, safety, and other reasons, certain items are non-returnable. These include:
- Perishable goods (e.g., food, plants, or flowers)
- Intimate or sanitary goods (e.g., underwear, personal hygiene products)
- Hazardous materials (e.g., flammable liquids or gases)
- Digital products (e.g., downloadable software, gift cards)
- Health and personal care items (e.g., beauty products, supplements)
Required Documentation for Returns
To process your return, you must provide a receipt or proof of purchase. This helps us verify your purchase and ensure the return is legitimate. Acceptable documentation includes order confirmation emails, payment receipts, or payment slips. Without these, we will not be able to process the return or issue a refund.
Manufacturer Returns
If your product is faulty or defective, please do not send it back directly to the manufacturer. All returns must go through our customer service team for inspection and processing. This ensures that your return is handled efficiently and that you receive the correct resolution.
Partial Refunds
In certain cases, you may be eligible for a partial refund. These cases include, but are not limited to:
- The item is damaged, worn, or not in its original condition, or has missing parts due to reasons that are not our fault.
- The return is initiated after the 7-day return period.
The partial refund will be determined based on the condition of the item when it’s returned to us. The amount refunded will be adjusted to reflect any damages or missing parts. We will notify you of any deductions before proceeding with the refund.
Refund Process
After we receive your returned item, we will conduct a thorough inspection to determine its condition. Once the item is inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and credited to the original payment method. Depending on your bank or card issuer, the refund may take a few business days to reflect in your account. If you paid through a different method (e.g., PayPal), the refund will be issued to that same account.
Late or Missing Refunds
If you have not received your refund yet, we recommend the following steps:
- Check your bank account for the refund.
- Contact your credit card company or bank, as there may be a delay in processing.
- If the issue persists, please reach out to us at the provided contact details.
Our team will assist you in tracking down your refund if you encounter any issues.
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, items purchased during a sale, clearance, or promotion are not eligible for returns or refunds, except in cases of defective or damaged products. Please check the product description and sale terms carefully before making your purchase.
Exchanges
We offer exchanges only for damaged or defective items. If you have received a product that is faulty or broken, we will gladly replace it with a new one of the same model or value. If you need to exchange an item, please email us with your order details and a description of the issue. Our team will guide you through the process of returning the faulty item and receiving the replacement.
Gifts
If the item you received was a gift, you will be eligible for a gift credit instead of a refund. If the item was marked as a gift when purchased, and shipped directly to you, we will issue a gift credit for the value of the returned item. If the item was not marked as a gift when purchased, your refund will be processed to the original payment method.
Return Shipping
You are responsible for the shipping costs associated with returning items. Please note that shipping fees are non-refundable, and will be deducted from your refund if applicable. We recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item. If the item is of significant value, this is especially important to ensure the safe return of the product.
Contact Us
For any questions or concerns about this policy, please contact us at:
Email: rmsmotorpartsolutionssdnbhd@hotmail.com
Phone: 014-7201278